Consensus Add-in Support
Help with the InSync Consensus add-in for Microsoft Excel: signing in, inserting data, refreshing, and resolving common issues.
Use this support page for account access, entitlement questions, formula behavior, refresh issues, and add-in troubleshooting.
Contact Our Team
For account access, entitlements, or anything not covered below, reach out and we will get back to you.
Contact InSync SupportCommon Questions
I signed in but no data appears
Data functions return values only for an account with the matching data entitlements. If cells show blank or an error after a successful sign-in, your subscription may not include that dataset. Contact us to confirm your entitlements.
How do I sign in?
Open the InSync Consensus tab on the Excel ribbon and choose Profile, or any other tab, to open the task pane. Then enter the username and password provided with your subscription. You stay signed in until you choose Logout.
My values are not updating
Use Refresh on the ribbon to re-pull the latest values. You can refresh the current worksheet or the whole workbook. Streaming functions, such as INSYNC.IAD_OFJ, update automatically as new data is delivered.
What do the custom functions do?
The add-in provides Excel custom functions under the INSYNC. namespace: IAD_OFJ, ILD_OFJ, IBD_OFJ, ISD_OFJ, and IGD_OFJ. See the Custom Functions Reference for syntax, parameters, and examples.
A negative guidance value shows as -250 instead of (250)
Guidance and estimate figures use accounting-style formatting where negatives appear in parentheses. If a cell you edited lost that format, re-insert the value from the task pane or apply the number format #,##0;(#,##0).
A ribbon button does not open the pane on the first click
Make sure the add-in has finished loading after Excel starts. If a pane is slow to appear the first time, click the button again. Subsequent opens are immediate. If a button consistently does nothing, restart Excel and try again, then contact support if it persists.
Still Need Help?
Reach the InSync team through our contact page. Please include your registered email and a short description of the issue so we can assist quickly.
